The Jovial Sailor, Ripley

visited recently, late sunday afternoon, had a nice pint and cold glass of wine, served quickly with a smile - just ordered some snacks which were a good portion and hot, pleasantly suprised all round, warm atmosphere, friendly staff, would return

21 Oct 2010 21:06

The Anchor, Wisley

visited again after a long time away, thought it may have improved ! oh dear, alas not - still using the 'long queue' method to get served !!! lots of very young bar staff around ( it must have been half term ). we eventually ordered a couple of drinks and i ordered the special fish pie cobbler. we didnt wait too long for our food but when it did arrive the fish pie was more like a sample layer only filling about 1/3 of the dish. i returned it straight away asking for more...as sa wthat the manager was at the bar and thought ..'great it will get sorted', but instead he just said that's how it comes!
total lack of customer service, awful way to treat a genuine complaint.
was very unimpressed with his manner...ended up changing order to a cheeseburger cos rather than give me a larger portion, he just said he would replace with another item...total waste of food and very disappointing experience. if it wasnt for the riverside (ducks) location and playpark for my son, we would avoid like the plague

21 Oct 2010 20:45

The Black Swan, Martyr's Green

i visited the black swan recently and was not impressed at all. yes i will mention the price - i dont mind paying over the odds for great food, well served in a nice warm friendly atmosphere - but alas this was not. food not much to talk about, quite nice but not worth the �18 i paid for the main course of fish, service was slow and not particularly friendly.
as for the gentlemans previous comment about getting his ale poured straight from the cask it was probably because the lines may not have been cleaned ! i was not offered this option !
overall, for a pub that apparently has spent �1 million on refurbishment a quite average experience

22 Jun 2009 00:13