The Plough, Coldharbour

Seeing as the Plough Inn was listed as a Pick of Pub in the AA pub guide we decided to stay a night there. It was a big mistake. The place was dirty and the staff were incredibly rude. We agreed a price of �60 for the smallest room and a time for breakfast. Upon close inspection the bathroom was not clean and the decor is quite outdated. We ate dinner there and the food was very poor quality for the price of the meal. For example the Bangers and Mash came out with shrivelled overcooked sausages and the mash was cold yet it cost �10.95. There was no one else eating there which should have told us something. The state of the dining room was frankly shocking, with dirt and grime caked so thickly on the back wall that I could have easily written my name in it, had I been inclined to touch anything.
We arrived at the agreed time for breakfast but no one showed up for half an hour. When someone eventually showed up they bluntly said that we weren�t getting breakfast because we were given the wrong price for the room but if we did want breakfast it would cost �10 each! This is unbelievably poor customer relations � if they quoted us the wrong price then they should eat the cost of their mistake especially considering we ate and drank there the previous evening. Evidently the room was supposed to be �90 which is insane considering the dated appearance and lack of cleanliness. We would not recommend this pub to anyone and we will no longer trust the AA pub guides.

16 Nov 2008 12:32