The Plough, East Sheen

The Plough has always been our destination of choice for a friendly relaxed atmosphere and a good choice of food. Recently it has been tastefully refurbished and gastro-pubbed. But Sadly it has lost much of its unique atmosphere. Under new management it seems to have also lost its way and gone from an always full and happy venue summer and winter, to on the occasions we have visited to a rather sad ghost of its former self. We love this pub and have tried to support its reincarnation. On a recent visit [week day and not half term], we waited three quarters of an hour for a lunchtime sandwich, a bowl of luke-warm soup and some soggy chips. No-one came to explain the delay and when asked said there was one chef on and orders had built up, concern appeared to us minimal to say the least. Regretfully as this is not the first time we have had problems it may have been our last visit. PLUS POINTS dogs and children are welcomed, a good selection of beers and there are daily newspapers. We still believe the owners/management have underlying good intentions, but need to get it right, right now. In the current recession the Plough is a would-be gold mine, so whoever owns it needs to get mining. Janet Street-Porter recently remarked that venues need to listen to what customers want and give to them. Can't agree more. other reviews Francesca, London

26 Feb 2009 19:12