The Temperance, Putney Bridge

I was served a glass of beer with at least an inch of head, which isn't my problem. After a sip I noticed that the glass was dirty and had lipstick all around the rim. I went up to the bar to the MANAGER and told him of my discovery. He replied "How do I know it's not yours (lipstick)" (I am male) then he said - "what do you want me to do about it". Thinking he just had twisted sense of humour, I decided to let these comments go and replied "serve me a new one?". He replied that I had drunk a third of it already when in fact it was a third of it was head! When he placed the new beer down in front of me and started to walk away he said in a sarcastic tone "that's ok", like I should of thanked him and that it was my fault they were serving drinks in dirty glasses!!??? This incensed me to which i replied that surely he should apologising to me. I was told that he shouldn't be spoken to like that and I was to drink up and go! I later went to him and asked to speak to the manager and that's when he told me it was him. When I pointed out his customer service/ interpersonal skills stank he told me to grow a personality and leave his establishment.

I have never, in my entire life met such an obnoxious man or been so angered by anyone serving in a bar. I have worked in the trade West End bars and others for years and i was under the impression that the paying customer is always right - not in the Temperance it seems! It's a shame as inside is really nice, but I shall never go back there again on principle.

12 Jan 2009 14:23