The Swan With Two Necks, Longdon

Words simply can't describe the service provided by the Swan With Two Necks this evening. Strangely enough the night started out reasonably entertainingly. The waitress had managed to set fire to a napkin which she then went on to try and stamp out with her feet. Unfortunately this failed and she ended up flicking the fire lit napkin at a customer. They saw the funny side, which was lucky for them.

Anyway, moving onto the food service. The Mussel starter contained shards of broken shell. The waiter got the mains order wrong and some meals had to be sent back to be changed. The manager rolled his eyes while picking up the food to take back. We then ordered some more drinks which came with lip stick marks around two of the glasses. This was just the beginning.

After this we went on to order desserts. These came out 20 minutes later and these were all frozen solid. These were sent back and we asked for the bill. At this point my father went out to speak to the manager and we heard voices from the kitchen making insulting comments about our party. This was totally unacceptable and the proprietor was called for. At this point she refused to come out and speak to us. This was truly amazing!!! The proprietor left her staff members to resolve the situation. In the end we we only paid for our drinks. The whole situation was particularly disappointing as we had especially chosen The Swan with Two Necks because of a beautiful meal and evening twelve months earlier.

Upon leaving we were asked by another couple whether we were happy with the service. We shared our experience with them and they were also extremely disappointed with the service. Needless to say we won't be returning to the Swan with Two Necks, Longdon.

12 Feb 2011 22:58