Grouse and Claret, Rowsley

The grouse and Claret is one of the most disgusting and appauling places I have ever been in my life. Its a shame actually because the staff are brilliant and the pub itself is quite lovely. The thing that brings the place down is the management who are probably the most greedy, nasty, selfish people I have ever had the misfortune of meeting and its not hard to see it the minute you walk through the door.

Firstly, our meal was rushed from beginning to end. I had not even finished taking the last bite of my entree when my plate was whisked away and my main was on the table. Same went, for the mains! When I questioned management as to why we were rushed though our meal so quickly, I was brushed off by Catherine and told that there was a line of people waiting for a table. For a manager of a place like this, its obvious she had no shame in admitting that she was a greedy, money hungry person, who didn't really care if we liked our meal or not - she had our money and thats all the wanted.

Catherine, treats her staff like absolute scum and has no shame in humilliating them in front of customers. This is not pleasant to witness & quite truthfully put me off my food which is admittedly not that hard to do as the food is pretty disgusting. Everything is quite evidently frozen, zapped in a microwave and served directly to the customer. Chicken Wendsleydale in a bag! what more could we ask for!?

Our meal was rushed from beginning to end. I had not even finished taking the last bite of my entree when my plate was whisked away and my main was on the table. Same went, for the mains! When I questioned management as to why we were rushed though our meal so quickly, I was brushed off by Catherine herself and told that there was a line of people waiting for a table. For a manager of a place like this, its obvious she had no shame in admitting that she was a greedy, money hungry person, who didn't really care if we liked our meal or not - she had our money and thats all the wanted.

If you want a place with a nice vibe, relaxed altosphere, value for money and pleasant management, the Grouse and Claret is NOT somewhere you should go.

18 Jul 2009 16:41