The Crown and Cushion, Blackwater

Setting: Lovely setting with loads of little trinkets, very homely and warm feeling when walk in. (4 / 5)

Staff: Very young staff who don't have the customer in mind. When we sat down and was reading the menu the Manager came over and plonked down a "Reserved" sign on our table and annoced that the table would be needed by 6:30 that evening. He then said that the Kitchen would be closed for an hour from 4:30pm. At this stage he had not notice (or bothered to) that we were reading menus and we had to ask could we order as the Kitchen would be closed in 10 mins. He was very aburbt and was not frendly. When we had all ordered he said "Do you want to pay now or open a tab" we decided we wanted to open a tab, at which point he said he needed a credit card. He was very snappy with taking it and then walked off. I though he should of least brought the machine to use or had asked the person who had the credit card to come with him. We were glad when he left the table and were hoping that the food would win the day as all we had at the moment was a bad taste in our mouths. (0 / 5)

Food: The fish was really good and the presentation was fantastic. The lamb though it tasted fantasic was let down with the amount of veg and the oversized Yorkshire Pudding. The food as a whole was really delightful. (4 / 5)

Overall: Even though the food was fantastic, the overall service really was bad and I would not go back again. It was a family meal with a mixture of young adults and older members of the family and I felt that a little more respect and customer service would have made the Sunday evening meal a wonderful experience.

12 Jul 2009 22:48