Live and Let Live, Bromyard

The service in this pub is the worst I have ever even heard of let alone received, I'm not sure how this establishment is still open and the landlady still making money!

After arriving for our pre-booked table at 8.15 we weren't seated until 8.30 and no menu arrived at the table for another 30 minutes at least. After ordering our food nothing arrived until 10.30.

I can forgive delays of this nature, I understand when people are busy and have problems but no apology or explanantion was offered. When the food actually arrived:
- 3 medium rare steaks were very well done
- the accompanying portion of chips was pathetic, I could literally count them on my hands
- what was described on the menu as chicken breast stuffed with mushroom and stilton was dry chicken kiev with smash.

Needless to say, after waiting well over 2 hrs for this we were famished and devoured our measly offerings. When we complained about the standard of the food to the landlady, again no apology was offered and were told we should have left the food.

In response we refused to pay the full bill and were generously given a 5% discount off a bill including a 10% service charge!! Unbelievable.

The landlady herself is rude, obnoxious and in clearly in the wrong business. The sooner this pub is in different hands the better.

I'm still so angry and could go on all day but I'll finish by saying that the pub is indeed beautiful but I would urge you not to waste your hard earned money in this disgraceful over-priced and unfriendly establishment.

14 Mar 2010 15:36