The Builders Arms, Kensington

The management of this pub is a serious joke if not arrogant for treating it customers the way it has been.

1. Lots of people at the bar waiting to be served (I personally have had to wait 5-8 minutes) due to there ONLY being 2 bar staff (and over 10 people waiting to be served) and they seem unable to multitask (i.e. when using the Chip and Pin terminal of which there is only ONE the staff don't seem to be able to take the next order while waiting of the terminal to be free). It funny that one time when I went and it was a cash only bar how quickly one could get server with the same amount of people at the bar.
2. Staff seem to lack common sense that when it's busy someone should step into reduce the crowd at the bar but are still focused on there other task i.e delivering food or picking glasses. Or talking to each other.

My overall rating for this pub is 2/10. If only there were a better management to address the issue highlighted above I am sure this could be a quite pleasant pub.

15 Feb 2010 18:04