The Kings Arms, Cardington

Forget this pub, particularly in the winter!
Six of us had booked last night for our work night out, so we had pre-ordered food. Arriving there, it was so cold in the bar, and the resturant was even worse! We had to keep our coats and scarves on, just to stay cold, rather than suffering from hypothermia. We waited for service at our table... and waited...and waited... When we eventually managed to attract attention, we asked if there was anything that could be done about the heating, and were told that the heating was on. We asked to see the manager, who told us a load of rubbish about how they couldn't make the restuarant warmer, but did nothing to move us to another (warmer) table, did not offer us a hot drink, or even a blanket! We should have voted with out feet at this point. When our food evenutally came, it was luke-warm, poor quality, and not all of us got what we ordered. When we asked about this, the waiting staff told us we must have ordered wrongly! We came armed with a list of what we had ordered, so we were offered then the food we actually wanted, but told it would take a while. Famished and freezing, we just ate the food in front of us. The burgers were dry, the food cold, the pastry overcooked and rock-hard, the veg was cold. We were moved to another table in the bar, by the only staff member who seemed to appreciate that being frozen was not what we were paying for.However, it was still not a comfortable temperature to remove our coats and relax into the evening. When the puddings arrived ( yet more waiting), again, mediocre at best - the choux pastry was stale , the custard cool, and the one cup of coffee we ordered was cold ( the sugar was not melted in it at all), and bitter - as if it had either been reheated, or standing about for a while. We complained about this, were offered another cup, but we'd had enough. We asked for the bill, and left as soon as we could hurry out the door. We were given a �10 money off token for our 'next' visit by the one good member of staff, which was a nice gesture - however, NEVER AGAIN! The staff and the manager do not care about their customers comfort and satisfaction at all.

18 Dec 2010 09:55