The Freemasons Arms, Hampstead

What a disaster ! Five minutes to wait for a barman - OK. He admitted he was brand new, and not trained - OK. Ten minutes to produce one beer and take one food order - NOT OK. 40 minutes for the food to appear, delivered by a surly argumentative waiter - NOT OK. I asked him for salt and pepper, he could only be bothered to produce pepper - NOT OK. The food was Spaghetti Carbonara - without a trace of meat - NOT OK. I took it back to the bar for a refund and waited a long time (not recorded) for attention and then another five minutes for the manager to appear to authorise a refund - without any hint of apology - NOT OK.
THEIR ONLY SAVING GRACE IS THAT THEY APPEAR TO TREAT EVERYONE THE SAME! iF YOU WANT TO BE TREATED LIKE DIRT - VISIT THIS PUB ! The toilets are clean and well worth using.

28 Apr 2007 20:57