The Cross Keys, Covent Garden

nice pub but unbelievably rude service from one of the barmaid- cold and sullen from the off and it only got worse. We reached a standoff lasting quite some time when the barmaid got my order wrong and refused to correct it, then she had neglected to tell me the card machine wasn't working until the drinks were poured despite the order being a large one, prompting a long walk to a cash machine. then we reached a second stand-off when two of the drinks were flat. although cross keys is a lovely venue for evening drinking I'll be going elsewhere until they find staff suited for a role in the service sector!

12 Sep 2010 13:49