The Feathers, Merstham

After a few enjoyable meals and times over the past few years, the pub has gone seriously downhill fast. Staff are slow and seem un-interested, have to wait an age to get served as usually bar only staffed by one person. In the three recent visits for Sunday lunch over the past 5 weeks, we did not manage to eat once! Despite asking if the meals were available when ordering and paying, took 10 minutes to come over and tell us that they did not have the roast dinners or sorry we have run out of vegetables! Unbelievable! 3 times! Staff then were unsure how to give us a refund! We left vowing that was our last visit to this once quiet, pleasant, clean, friendly, inviting pub.. such a shame it has ended up this way...

14 Oct 2010 21:32