Wellesley, Waterloo

I visited this bar after a long day of golf at around 5.30pm on Sunday 17th May 2009. Having been playing all day I thought I would go in here quickly on my way home, have something to eat and watch the remainder of the football.

I ordered a green Thai curry and a real ale. When the curry arrived, the sauce was luke warm and the chicken was very cold (it was obviously frozen). I had to spit this into a napkin. The bar supervisor took the curry away an returned less than a minute later with the same dish (which must have been thrown in a microwave for 30 seconds). I told the bar supervisor that I did not want the meal as i had no confidence in it being prepared properly and wanted a refund.

This was denied. When I persisted I was told (by now 2 members of staff) that I was a liar and the food was not cold. I was told that I did not like the taste of the food and just wanted my money back. They told me that the chicken would still be "hard" if it had been frozen.

I can assure you the food was ice cold and the arrogance and lack of customer care was terrible. I was only refunded with my money when other customers urged them to repay the money.

I asked for the 2 members of staff names so I could complain about them and they did not seem to care (I am unsure if this is a family member run business).

The food in this bar is not prepared with care and I would urge anyone (especially those with children) to stay away from this bar. Hopefully it will be inspected by Health insectors soon.

18 May 2009 10:13