Coach and Horses, Abbotts Bromley

I wonder why this Landlord is once again having to write a defensive piece against the feedback of a dissapointed customer?

A) Pub's food is of a poor standard
B) Approach to customer service is misguided
C) Both of the above

The one thing this Landlord is right about is that I do eat out regularly, its interesting that anyone who is in business to make money is almost mocking this.

In my business we look for regular customers as an opportunity to grow our business. We also try to recover customers that we have not given the best experience to by listening to their feedback, learning from it and reflecting their concerns through some kind of gesture of good will.

Saving a couple of quid on a cheap meal is not a priority for me. However, I was extremly annoyed at paying full price for poor quality food and would have received a small deduction from the bill as a sign that my complaints had been heard.

I will continue to tell people of this poor experience as I remain extremley frustrated at the poor treatment I received here as a paying customer.

Perhaps The Coach and Horses will start to understand the importance of listening to customers feedback and will reflect on why people complain - not to save a few quid, but because they are very dissapointed by the poor food offered.

24 Aug 2010 22:14

Coach and Horses, Abbotts Bromley

The poor comments here do not surprise me - I have just been served the worst BLT you can imagine. Soggy fatty bacon on a cheap part bake roll. When we dared question this and the cheap looking beef served to a friend the joint of beef was brought from the kitchen and shoved under my nose, nice way to treat a customer! Any claim for a reduction to reflect the poor food was resisted (as the owner brags about when responding to another complaint on this site.) This most certainly not a grudge, I just hate being served awful food and being treated badly as a customer. No hot water in toilets and pub almost empty on a saturday lunch time. Suspect owner so reluctant to give a reduction as fed up of being asked to do this so often judging by the poor food we were served. Do not use this pub.

14 Aug 2010 15:18