The Horniman at Hays, Southwark

It seems to me that the staff couldn't care less due their complacement attitude re: the "tourist" trade. Appalling service. I'm surprised that "Marcus" is actually still employed by Nicholsons. Rude, ignorant and quite frankly disinterested. A Friday lunchtime in a bar this size, only staffed by two bar staff. An orderly queue formed. My friend (eventually) ordered lunch which was 45 minutes in arriving at the table (outside). Said lunch was cancelled due to the fact we had to go back to work. Again - staff disinterested. Marcus is NOT the manager by the way. I could go on. However, my view on this place is that they really couldn't care less - as they are relying on the tourist trade due to the location so every day is a different punter (vernacular). If you want a nice view and don't mind waiting 20/30 mins to get served (don't bother ordering food) then yes, very nice only if you do manage to get a seat outside. Other than that - bring your own and sit on the one of the benches.

2 Sep 2011 15:50