The Waterfront, Streatham

On Mothers day, I took 2 friends from Leeds to dinner here as I had always had a great night out and good meals before.
I know it was mothering Sunday but we arrived after the rush at around 7pm and ordered our drinks at the bar, 10 mins later ordered our food.
After waiting 30mins I asked a very sweet member of staff where our food was and she checked for us and advised us that it would be 5 mins.
We waited another 20 mins and ordered more drinks and asked again, same response with an apology.
After waiting another 30mins I went to the bar and told the same girl we really weren't happy as people who had arrived after us had had their Pizza's and we were only having Salads. She apologised again and checked in the kitchen, told us they had a backlog due to the lunch time rush yet others after us had had their meals.
After waiting an hour and a half we finally got our food and it was beautiful.
Not happy with the wait but the end result was lovely, the manager on that evening (anthony) came over and offered us complimentary drinks but by this time we were tiered, pretty drunk (waiting) and very bored of waiting so we left.
Normally the Waterfront is brilliant, food great, staff wonderful and music fantastic but this has put me off. Other managers would have been over after 30mins to apologise instead of waiting till we finished eating. Shame!

4 Mar 2008 10:57