The Cutty Sark Tavern, Greenwich

Also I would just like to state that the Management team only consists of two people. There is the manager and the manageress. Due to the illness of the Manageress the Manager has been working 120+ hours per week. They are very good at their job but alas they are not super human!

2 Jul 2008 22:40

The Cutty Sark Tavern, Greenwich

I have read the recent comments on here and felt obliged to reply. I am a member of staff at the Cutty Sark Tavern.

In response to the last post (made by Marcoswiss) I apologise for the service you received and I will ensure management are aware of this. Food is served until 9pm all week and until 10pm on saturdays. This should ALWAYS be the case..regardless of how busy they appear to be.

Secondly in response to the comment made before that of Marcoswiss (by Bob_brown) the date which you are referring to was over the bank holiday. I sincerely apologise for the service you received as you clearly felt it was unacceptable. In management defense however, 2 staff were present that day, in addition to the chefs. The two staff present were the manager and the manageress.

Having only taken over the pub 4 months ago they worked this day solely by themselves when ideally another 5 or 6 staff were needed at the very least. As double time or time in lieu is not paid for staff to work (not a management decision)on a sunny bank holiday it was impossible to get anyone to work. Those that were down to work, called in sick. Instead of closing the pub as would have been the better option in this instance, the managers continued to work despite all draught beers going due to a problem with the gas. Due to this, bottled beers sold out. In addition to this the pdq machines went down as well as one of the tills playing up also. On top of all of this the toilets got blocked by an inconsiderate customer. When you have a queue of about 400 people outside your pub and there are only 2 staff working, one of whom is not well (which is the reason they will be leaving very soon) and with so many technical problems the only option I would see would be to close. However, the management continued to try their best in an incredibly bad situation and of course, provided a less than perfect service. They were deeply upset at the comments made on this board and again I felt obliged to reply.

Please accept my own and the managements apologies in providing a less than perfect service. We invite you to visit the pub on another day and hope that the service then will be second to none. However, as I have already stated, the current management, unfortunately, will be leaving shortly due to one of them being unwell.

2 Jul 2008 22:37