The Windsor Castle, Kensington

Nice beer, but spoiled by incredibly rude staff.

A group of us visited this pub on Saturday 26th November and were lucky enough to find a table as a large group vacated one not long after we arrived. Several of us ordered food over the course of a couple of hours. However, we were abruptly asked to vacate the table "because it had been reserved". No reservation sign had been on it at any point, nor had any of the staff mentioned this when we had ordered food or at any other time.

While I understand that mistakes can happen, the best option here would surely have been to make us aware that the table would be required at time X, so that people who were eating did not have to move -- they had served food to the table no more than five minutes before asking us to move from it.

During the process of moving us from the table, the bar staff also managed to clear away two mostly-full drinks -- which were replaced when I complained -- and to lose at least one food order, of which they later denied the existence.

The range of beer and cider was good but we won't be going back to somewhere which can't even manage basic politeness to its customers.

27 Nov 2011 14:47