The Royal Pavilion Tavern, Brighton

Went here for food attracted by the low prices. Took away a feeling of being cheated and exasperated by bad serviced.

Let downs:
I wasn't able to get a vegetarian burger on the "2 meals for �6"
I told the barmaid that I would instead have the "burger and drink for �4.89" deal and could I please have the veggie burger. She ran through the order without telling me that the veggie burger cost extra and I did not realise this until checking my change later.
When we asked for ketchup the staff member delivered an empty bottle.

Suggestions:
If someone asks for the 4.89 veggie burger, but the veggie burger isn't part of this deal say something, don't just run the higher price through the till without confirming the order.
Make the menu pricing clearer, specifically if your deal is "burger and drink from 4.89" do not hide the word from with an obscure typeface and tiny sized letters. In addition do place it next to a similar deal that uses the word "for" e.g. "any pizza for �5.00". Customers don't like feeling as if they have been tricked, just be upfront, clear and honest about your pricing.

The table next to us, served by the same staff member, also had service problems, they had to wait a very long time for their food. The excuse: "sorry, but our chef burnt the pizza(paraphrased)"

Both myself and my friend will not be paying another visit

1 Jun 2012 11:52