Swan, Amersham

When I found out that our company had booked The Swan in Amersham for our annual Christmas party (always held in late January early February), I was delighted as a resident of Old Amersham it meant that I only had a 3 minute walk to the pub!

On arrival the pub was empty but it still took 20 minutes to get any service at the bar, the service was all downhill from there and got worse as the evening progressed

Due to the quality of the food served it was I suppose a blessing that the portions were so small as they would not have been sufficient for my 6 year old nephew let alone an adult!

There was a problem with each course served to every person at the table, the general consensus was that the chef had purchased the �1 microwaveable ready meals from Iceland, halved each one into two portions and served them to us.

(It is the first time that I have seen instant Smash and Bisto gravy served in a restaurant!)

The food was extremely disappointing.

I realise that profit is important but not at the cost of good service, quality of food and value for money, these are areas where there should be no compromise

One of our party suffers from a mild form of autism and being partly deaf wears a hearing aid, when he tried to buy drinks at the bar he was told that he was too drunk to be served and the manager refused to serve him,

He was perfectly sober and unfortunately due to the embarrassment on his side, he left it and did not make an issue of it, this injustice was brought to the attention of a staff member but no apology came forth

I was disappointed and saddened for Old Amersham as this poor quality and service does no favours for the commerce in the old town

Staff were lethargic untrained and incapable of doing the job

Of the 31 covers in our party, 31 people will not return to the Swan for a meal or drinks

4 Feb 2011 14:37