The Tudor Rose, Marylebone

I have been living in London for two years and this was the worst customer service I have ever experienced at a pub. My friend and I arrived and sat down at a table to wait for another couple of friends to arrive. Less than two minutes after we had sat down, the barman came up to us and aggressively asked if we were going to buy a drink or just watch the football match. I replied that we were just waiting for a couple of friends to arrive. We then bought a couple of pints . About half an hour later the same barman came back to us and, again in a very aggressive manner, told us that we were sitting too far back from the screen which was making the back of the pub congested. The polite, respectful thing to do would have been to kindly ask us to move forward and we would have happily complied. Overall, it was an incredibly unfriendly and rude way to treat well-behaved customers.

10 Jul 2014 18:34