The Zetland Arms, South Kensington

For a pub in South Kensington I can't believe this place is still in business. It must rely on non returning trade, as everything about this place was sub standard.

Firstly fix the front door as its now November and a 1 foot gap when the door won't close makes a cold and draughty pub!! Secondly we made the mistake of ordering food, 2 of us ordered and were told it would take 30 mins ans 45 mins for food respectively. We were watching the football so not too worried. Well they got the orders wrong, the staff didn't much care even though it was only bread and butter we needed, the time ti took to rectify meant the chips were near cold so the hoped for chip buttie, almost impossible to muck up you'd think!, was not so enjoyable. Then after 45 mins a burger arrived and a jacket potato. Both pretty limp and apologetic. Then 1/2 hr later the last order...another jacket potato arrived. So it took 1hr 15 mins to get 4 meals and a bowl of soup out, we all pretty much ate separately and the food was pretty depressing. Finally, 2 of our group got bored waiting and wandered off to use the IT Box quix machine, which had a broken touch screen that failed to allow you to press the right answer...it still accepted the money before hand though. Leaving you feeling a little cheated and all the poorer for it. Which pretty much sums up the whole place. And for heavens sake can the staff please cheer up, it might not be there fault the foods rubbish, the door won't shut and the quiz machine steals your money but they could at least be nice nice and try, or at least point you down the road to a better pub!!!

24 Nov 2008 21:13