The Nags Head, Belgravia

Although this is a gorgeous little place with lots of character, the woman behind the bar who served us was so unbelievably rude that I will never go back or recommend this place to anyone. We were a group of five, and though the rest of my party had ordered drinks, all I wanted was tap water.
When I asked for this I was told in an extremely aggressive manner "You can't order tap water in here. Tap water doesn't pay the rent. If you want tap water you can get it at home."
The place went silent, you could have heard a pin drop - no one could quite believe what they'd heard.
Maybe the reason they're so desperate for my bottled water money to pay their rent is that with this kind of customer service, the place is probably in danger of going under. Deservedly so, I'm sorry to say.

22 Oct 2009 17:49