The Old Glen House, Baildon

DON�T COMPLAIN ABOUT THE FOOD UNLESS YOU WANT TO BE MET BY THE POLICE WHEN YOU RETURN HOME. I and five friends visited the Old Glen House one Saturday evening in February. Our first impression upon arrival was that the restaurant was completely empty especially as prior to booking here I�d phoned three other local pubs that were all fully booked! In fact all evening only one other table was occupied so as you can imagine the atmosphere was severely lacking. In our opinion the two prawn starters were frozen and two pork tenderloin main courses were unevenly cooked and in parts bloody. The chef refused to serve us deserts because we�d had the audacity to complain about his food and the front of house staff didn�t want to know. When we asked to speak to him he avoided us and eventually we approached him while he was stood behind the bar. His customer service skills were lacking to say the least. He was rude and insulting and wasn�t interested in what we had to say. We deducted the two prawn and two pork dishes from the bill and paid the remainder before being asked to leave and told not to come back. UPON ARRIVING HOME WE WERE MET BY TWO POLICE OFFICERS who said they�d had a report from the pub that my wife had been drinking heavily in the restaurant and left the car park erratically. Obviously this was totally unfounded, vindictive and extremely immature and when we explained what had happened the police were even less impressed that the pub had deliberately wasted police time than we were with the poor food and extremely poor service. Certainly wouldn�t recommend to anyone.

24 May 2010 20:54