Dragon Inn, Weston Super Mare

Staff are rude and in-efficient. I met three friends there for Sunday lunch. My friends ordered on one bill, I followed them, and saw the same cashier immediately afterwards. I said that I was on the same table and confirmed the table number. We were warned the food would take about 20 minutes. 20 minutes later my friends food arrived, but not mine, the waitress said she would check. Said it would be 5 - 10 minutes. 15 minutes later, still no food for me, but by which time my friends had finished.

I had met my friends for lunch, which suggests that I might actually want to eat at the same time as them! I went to complain to the manager - my food soon appeared. The apology did not appear as though it was sincere, and no offer of recompense. Perhaps a complimentary coffee for my friends would have been nice, whilst they had to sit and watch me eating.

I was told, that the wrong table number had been printed on my chit - and my food given to someone else. In spite of me seeing the same cashier, immediately afterwards. Just how difficult is it to get four lunches out to customers at the same time?

I wont go to this particular Wetherspoons again, and I have come to the conclusion that the quality of Whetherspoons in general is getting worse.

6 Sep 2010 14:50