The Mulberry, Farnham

I booked the hotel for two reasons, as a business traveler I needed to use Amex and have internet access. Both these were promised on the phone and advertised on their web page. When we arrive after an long tiring transatlantic travel day we are informed by a couldn't care less attitude boy behind the bar that they dont take Amex and its not on their web page and I wasnt told that it was on the phone, basically calling me a liar.After going round and round he (funnily enough) remembered they did take Amex but there would be a GBP5 EXTRA for it!
Then the internet didnt work and when I expressed how important it was for my work all I got was a shrug of the shoulders and "its not our fault". When it did work the only way I could connect to it was by hanging out the window to get signal (Fawlty Towers couldnt do better). The breakfast room was horrible, the milk was rotten on two occasions. When it was The Blueboy a cooked breakfast was included! Lights didnt work in the rooms and the hallway lights didnt work either
And why would you book a middle aged couple in a room over the noisy bar when the rooms furthest away from the bar were available (as we found out the next day from the maids?)
I dont why I booked it again in 2011. I called and booked a GBP35 room and confirmed. I got there early in the am and there was no one there. Was let in my room by a maid. Later that day I went to pay and was told I had to pay GBP65. I didnt book or want a GBP65 room, if you put me in the wrong room its my fault?

29 Aug 2011 21:22