The Silver Cross, Whitehall

I worked in The Silver Cross for 3 months in 2004 and judging by recent reviews not much has changed.

Some insider information:
- All the food was frozen and heated up when ordered. Meals were often delayed because of high demand and lack of staff.
- The beer lines were cleaned regularly, and we (bar staff) were told to pour with a reasonable amount of head (1cm). If you're not happy with the pour, definately ask for a top-up.
- We were usually very busy and understaffed. Each day large tour groups would come in and occupy the downstairs part for a quick set meal and 1/2 pint. This made the kitchen manic.
- Staff training was very minimal, though the job was easy to learn, and by the three month mark most people were fast in the job and could provide better customer service.
- Most staff left after a few months. Relating to the previous point, most of the time under-experienced staff were too busy and in my opinion probably the reason why staff came across as rude.
- The pub relied heavily on single-visit tourists. Americans are very good tippers. Most British waited for their 1p change. Still prefered most British as they knew the world didn't revolve around them. Actually Russians were best customers, best looking, and best tippers.
- On average about a bag a day was stolen from the pub, as pick-pockets prey on tourists. Look after your bag.

My recommendation is to skip the Silver Cross, and walk up Tottenham Court Rd until just before Oxford Street. On the left hand side, down a small street, is a pub called The Royal George. Looks like a dive from the outside, though great beer (Grolsch on tap), good atmosphere and friendly staff.

23 Jan 2008 11:01