The Saucy Kettle, Surbiton

Staff are incredibly rude (bouncers and manager). I can not believe I've been treated like this by a company who does not have a busy pub every night. Surely the Saucy Kettle should be creating business not driving it away? Well they employ big buffoon bouncer who change their 'in' and 'out' policy as often as they change their underpants!!! when you raise concern you get told its purely a figment of your imagination!! I might be merry but I'm not stupid and I can tell the difference between good customer service and bad customer service.

Will not go to that place again.

4 Sep 2011 02:01

The Eva Hart, Chadwell Heath

Sadly we do have the same problem with this pub as with most wetherspoons pubs, which is that we have the usual wetherspoons drinkers who go just for the cheap beer, and haven't learnt the concept of washing oneself. Yes there can be a large collection of chavs sitting outside with their bottles of wine, and annoying voices.

However the good point about this pub is that there are a lot more beers on offer, and their new manager had recently started who seems to know what he is talking about with ales. I had a good talk with him about the beers, and he admitted to there being a few problems, which he is sorting out, and was going through the ideas about setting up beers festivals, and getting certain beers in for customers. So I'd say that if you had a bad experience in this pub with beers then give it another chance, because from what I hear, this same manager had been in the pub in Hornchurch and the beers there were always good.

21 Jun 2011 15:12