The Guildford, Greenwich

Took visiting family to the Guildford for a Sunday Lunch for a special occasion. We had a pretty disappointing experience.

We booked a table but it was occupied on arrival so we had to wait and have drinks at the bar. We were told that new Yorkshire Puddings and Potatoes needed to be prepared so our food would take around half an hour.

An hour later our food arrived... meat was delicious, the roast potatoes were hard which was a shame, asked for extra gravy but that took over 5 minutes to arrive so we were well under way with our mains by then. Complained about the roast potatoes (after an hour.. expectations were high!!) We were told they would have bring a bowl of chips out as the potatoes would be the same. not great with roast lamb!

Manager was fairly apologetic, offered free drinks but only 10% off the bill didnt reflect our poor experience really. Shame, great on paper, lovely setting, good looking menu and food, maybe we caught them on a bad day!

Manager could have handled the situation better and we would have visited again but seems they were more concerned with their takings than a good reputation!

31 Oct 2010 19:04