The Hereford Arms, South Kensington

Two of the staff members were extremely rude to me and my friend.
We booked for Christmas dinner at 9 pm and received an email saying we had a 3 hour slot so we both organised to get picked up at midnight.
They closed at 11 pm and refused to even leave a garden chair outside for us to wait for our rides (we both leave far so our husbands could not arrive earlier).
These 2 staff members were very rude to us, telling us we should have checked closing times and that their booking confirmation did not mention the length of time we could stay.
We got ready to leave but when I showed them the email proving I wasn't lying they physically pushed us out of the pub!
We spent £130 on dinner and had just ordered a bottle of wine!

16 Dec 2016 10:37