The Horse and Groom, Alresford

Not to be recommended. Staff seemed not to have a clue how to run a pub lunch service. Called in to what looked an interesting pub on a bustling summer Saturday for a good pub lunch. Menus on tables. Ordered beers then to be told after sipping beers that Chef decided not to cook any hot meals that day. Bar sandwiches only! No explanation. No manager on hand and staff whilst polite hadn't a clue. This forced our hand as we had already ordered drinks and would have meant drinking up & going on to another pub for a hot meal and thus buying further beers to accompany any meal (pushing me over over drink drive limit)

Making best of an unscheduled change in our lunch plans we then orderd 3 baguette rolls from bar instead. Barman asked if we had a pen because he hadn't got one!. He wrote the order down so we sat down to wait for meal and when it came it was the wrong order. Asked to speak to someone as things were going from bad to worse. Offered excuses and not apologies. No-one in the pub seemed to know how to deal with things when they went wrong and the manager hadn't turned up!! Asked for a refund and left.

23 Aug 2009 10:19