The Fox, Keston

Took the family to the Fox today. Partner complained her monkfish was raw. Waitress came back saying that as she had eaten most of it, we wouldn't get a refund (d'oh....can't tell it's raw in the middle without eating some of it!!). Complained again and they gave us 50% off plus the waitresses tip! As if the poor girl had done anything wrong! Manager never came over to apologise just left to the young girl to sort. Tip for restaurant managers....if a customer complains about the food please listen to them and try not to squirm out of it. Very unprofessional and lack of class. Won't be back in a hurry.

20 Nov 2011 20:36