The Anchor, Wisley

This pub is billed as the most Hospitable in England on the board outside. Our experience is not so.

On our visit here 29/01/10 the Host/Manager (a large bald gent) was strutting around seating customers and being rather officious about it. When finally seated after a fairly rude encounter with mine host (who was in full shouty mode) I placed an order at the bar for food. This was duly taken and paid for, then nothing for 45 minutes before a waitress asked if we were waiting for food. 'Er yes' we replied, five minutes later she was back, 'Have you ordered food?'. 'Yes 45 minutes ago'. They it appears had no record of the order but certainly had been all too quick to take my money.

Mine host was well aware there was a problem as kept looking over but at no time did he come over and ask what was going on, smooth over the problem or apologise. In fact he was more intersted in the contents of his beer mug and disappeared off soon after presumably for lunch (Maybe ours!).

Our food did finally appear some minutes later and was actually quite nice but the whole experience has really put me off this pub. This incidently is not my first visit as the rest of the staff are usually great and the food good.

I work as a mystery shopper and know good or bad customer service when I experience it. Come on Anchor, pull your socks up and sort out your Host/Manager. (I noticed also the neighbouring table got the wrong order so not just us)

30 Jan 2010 19:41