The Ferryboat Inn, North Fambridge

Quite possibly the worst customer service I have ever experienced with a very rude managaress called Bev. Dull tired looking room, very basic and although we didn't have high expectations, manners cost nothing! Woken up by loud thudding on the door and told we need to get out of the room by 10am, check out time was not communicated upon arrival, however we had been promised that breakfast (included in the rate) would be brought to the room at 9.30am which as you may have guessed never arrived. We explained that we would be out very soon and that we had not been aware of the checkout time as it is not detailed anywhere in the room. About 15 minutes later we have the pleasure of more loud banging on the door and a staff member comes bursting into the room, rummaging for the directory which is hidden away under the tea and coffee tray to point out the check out time angrily. Now this is gold because it says 10.30! Communication doesn't seem to exist in this place which she agrees with saying that she's worked there for 11 years and thought it was 10am. When we pay for the room Bev accuses us of having double occupancy in the room and not single, even though we had said double from the start, plus reconfirmed the night before and on arrival, she later apologized for this but absolutely no genuine apology, no breakfast and feeling very ripped off for having paid �60 for appalling service we leave hungry and with a sour taste in our mouths. What a way to put a dampener on a weekend! Absolutely do not stay at this shocking place, as Bev said herself we are a pub not a hotel, well don't advertise yourselves for accommodation, I'm not sure how they even got a rating, so my advice would be to save yourself a shockingly bad experience and stay at one of the many other hospitable b&bs in the area.

29 May 2011 23:26