The Horniman at Hays, Southwark

I have been to this pub a few times as it is very close to my office - I shall not be returning!! My friend and I had just shared a bowl of very average potato wedges - when we were visited by a mouse, who was very content munching away on leftovers. I alerted a member of staff of the mouse who just looked shocked and ran away - we then asked for the manager - she came over to us and before we could say anything began her defensive tyraid, saying if we ask for the door to be opened then mice will come in (the door was closed and we didn't ask for it to be opened!) apparently the whole of the Hay's Galleria has mice and so do the other pubs in the area (I'm sure they would be happy to hear that!) and that we should look at her book that says they do not have rodents. Overall the manager was rude and agressive and I would rather have spoken to the mouse - who by all accounts seemed very happy - a lot happier than the customers who they are not afraid of loosing with their shocking attitude.

15 Nov 2009 18:35