The Sussex Barn, Horsham

We popped in on Saturday 14th April for a drink & meal. Having ordered a beer & wine, the barman forgot to give me my beer (which takes about 2-3 minutes to settle), going off to serve three other sets of customers, all the while he saw that I was still waiting. After a full 10 minutes I then asked the lady taking food orders that I had been waiting 10 minutes. She offered no apology, but instead said that she would check the CCTV, I'm assuming, to see if I was lying about the time! Needless to say we drank our drink and left.

Very poor response which would have been cleared up with a quick 'sorry'. Very unprofessional attitude to a customer, especially one who meets a lots of local people during the course of business.

I wonder if said lady has in fact looked at the CCTV for this and is now happy to properly apologise.......I won't hold my breath, and neither should you when ordering a drink at this pub.

21 Apr 2012 17:25

The Shelley Arms, Broadbridge Heath

In 20 years I have seen this pub grow and improve in so many ways. From the excellent 'traditional' pub food, the very friendly family atmosphere, good choices of beers, great live bands, to the large and comfortable beer garden (best in Sussex in my opinion). This pub has everything. The annual charity fun days have raised tens of thousands of pounds and are a real event in the pub's calendar, with all the staff and many regulars working tirelessly to make it a success. I live much closer to other pubs, but the Shelley Arms remains my number 1 choice.

3 Apr 2012 15:46