Kings Arms, Haworth

Its not an exageration to say that we have never experienced such appalling customer service from a pub or restaurant than we have at the Kings Arms in Haworth. We visited the Kings arms on the 16th Jan 2012 and asked for two large Yorkshire puddings with vegetables and gravy as we are vegetarian, we had to wait for this for over 30mins. After 30mins the lady behind the bar came to us and asked us if we were vegetarian and said they had no vegetarian options and no vegetarian gravy. She then said she would cancel the order. When we went to the bar to get a refund we were told that we would still have to pay for our order even though we wouldn't be able to eat the meal. �10 down the drain. No offer of a voucher for a future visit or an offer of something else from the menus just a defensive, arrogant and rude response from the chef who came out from the bar to tell us there was nothing we could do they had our money. I would not recommend this establishment to anyone and will be making a point of telling people to avoid this pub unless we receive a refund. An appalling experience given that this incident upset my mum quite a lot. I shall be writing to the owner to express our regret at having visited and hoping that in the name of good customer service they offer us a refund.

16 Apr 2012 16:41