The Saddle, Liverpool

Of the three staff we encounterd two were very helpful (a young lady and a gentleman) whilst the other (an old blone woman)is probally one of the rudest people I have met. I asked the barman if he wouldnt mind closing the door as all of our party were cold from the draft comming through. He seemed concerned however rude lady refused as "it gets to hot around the bar". despite a fan being unused over the bar. While we and several others sat with our coats on because it was so cold, my girlfriend's unsued glass was taken before she could pour her rose in to it. When i approached this lady to complain I was told "take it back then!". I ordered a Southern comfort with lime and lemonade from the barman and when i took a sip I realised he had put some other spirit in. Everybody makes mistakes and i asked the young lady if she could change it for me and she had no problem with this. However the blonde lady yet again decided to intervene. This time she insisted it could not be replaced as the barman who served me was no longer there to verify my order and my drink did contain souther comfort. I would like to know how she could tell this as she didnt even try the drink. When I insisted that i get what id paid for the helpful young lady obliged. I told the blond that i was not at all happy with her and would not be using this pub again, to which she replied "Well dont i wont loose any sleep" Later on I asked the youg lady who was in charge as I wished to make a formal complaint. I was informed that this blonde is like this to lots of people and was directed to an older man at the door who said he was incharge that night. He seemed to agree with me that this woman had a bad attitude but failed to appologise or take any action while i was there. Mean while i had mentioned to the blonde that i was going to complain. Her response was "i dont care" after which she went bad mouthing me to a member of the public at the bar. Truly awful service and apparently indiferent management. DONT WASTE YOUR HARD EARNED MONEY IN THIS PUB! I WONT

13 Jun 2010 00:46