The Island Queen, Islington

After a long wait for food it was served stone cold on cold plates. Thi was returned to the kitchen with no real apology from staff. COmpensated with extra dishese of vegetables which again were all cold on arrival. A young member of staff then spilt gravy all down the legs of one of the guests only offering a dirty cloth to clean it up with again with no real apology. When this was contested asking for a clean cloth and for a better quality of service guest was told to go somewhere else if he didn't like it. Obviously this provoked a negative response in the guest and then the manager came over and told him not to be rude to his staff. The low level of service throughout was staggeringly low and went a considerable way to ruining a special occasion we were trying to celebrate. Absolutely shocking.

4 Sep 2010 11:56