The Zetland Arms, South Kensington

Don't try and eat here. You wont get your food. (This is my experience anyway).

To explain further... I went to the Zetland Arms on Sunday to eat before going to the Albert Hall and the food didn't arrive. Not altogether unusual, you might think, but what is unusual is what came next...

After an hour I complained (calmly) and the waitress said that she would find out what where my food had gone. She dissapeared. I then asked someone else, again, calmly, who said simply that they had "forgotton". I said I was going and as we left.

I thought I'd inform the manager of the experience. The Femail manager said that it was not their fault; they don't speak very good English. She offered no apology, and her manner was very rude. I have to admit, I lost my rag a little at this point. I explained to her that her customer service was very poor and they should employ people (who had to converse with the public) who could speak English ! At this point she looked at me like I was mad, so I gave up and left.

So, the moral of the story. If you go to this pub wanting food and if the staff forget your order or don't understand you, then it's your own fault. Learn Polish !

17 Mar 2008 11:35