The Saucy Kettle, Surbiton

Went here last night with some colleagues. When we tried to order our drinks the old man declared he and his "ex-wife" had decided not to serve us.
We had been quietly waiting inside for our two friends to finish smoking before ordering, but had done nothing wrong for them to come to this strange conclusion. We were not rude or loud, just happily chatting whilst waiting for everyone to be ready to choose what they wanted.
The business is going to struggle if on a quiet Thursday night they turn away groups of respectable people looking to spend some money!
Looking at these reviews I think I'm glad we weren't served, and instead went off to sample some of the other nice bars and pubs on the High Street.
If this couple don't know about customer service, you shouldn't be paying them! There are plenty of other nicer places in the area.

30 Sep 2011 11:53