Ruby Blue, Leicester Square

I would give this place negative stars if I could.
The staff were extremely rude to everyone all night and as we stopped on the way out to complain to the manager, we were told we could not stay in the hallway. When we told the bouncers that we were just waiting for our friend (she was talking to the useless manager), they manhandled us for no apparent reason. I was physically pushed out of the place (I'm a harmless skinny girl) and my other friend was pushed down the stairs and thrown on the floor by three massive blokes. None of us were drunk, abusive or confrontational. It came completely out of the blue! That had to be an example of the worst customer service in the world.
We were so shocked by their brutal behaviour, we went to the police station by Charing Cross station to complain. They recommended that we put in an official complain with the local council - please, do the same if this happened to you! Don't let these guys get away with assault!

16 Jan 2011 03:41