The Driftwood Spars Hotel, St Agnes

We haven't stayed at the Driftwood Spars, but visited it twice to sample its food and beers. For our April 2011 visit we booked in person a table for 3 on the balcony over the upstairs bar. On the night we arrived and a large party had been seated where we had booked, and we had been placed down by the bar (so the party members had to push past to order their drinks. No explanation or apology was given. We had to wait for the party to be served before our order was taken, and the resulting wait meant we only ate a main course. The food was lovely and so were the ales, so we returned in a party of 5 for the Sausage and Ale Festival in May 2011. The sausage meals had to be ordered from the downstairs bar, but at least they had a veggie sausage option. When the food arrived there was no veggie meal at all, and when we asked the waitress retorted that we would have to go and re-order from the downstairs bar. We refused and she reluctantly disappeared to return later with the veggie meal - which then had to be eaten after the other group members had finished theirs. We shall not return.
So, food and ales excellent, customer service, waitressing and overall customer care Very Poor for such a high-rated establishment.

10 Jun 2011 17:55