The Nags Head, Belgravia

Arguably the worst pub experience I have had in over 20 years of eating and drinking in many pubs. All I can say is I have used this pub before and always used to like the quirky charm of the place but my experience this weekend has tarnished my view and will never darken it's doors again.
Where to begin - I arrived and was waitig for two friemds to join us so I decided to go down stairs and have a beer and read of my book by the fore place as it was bitterly cold, it was empty at 12.45 and thought this would be ok. Oh no, rudely told that I could only sit there if we were going to be eating and we would have to move if someone else came - no signage to tell us. Then when my friend shows up we were again rudely told we had to hang our coats up in a very brusque manner - no signage again. We decided to have a cheese board and then found out that you have to pay an extra �1.50 for the priviledge of eating there - this was not even a service charge ( later one of the party who took our place was rudely told Oy do you want this by the land lady and he had to walk up and get it). Another couple decided to query the surcharge and were pointed to the small writing at the bottom of the menu. When our other friend arrives she sat down to warm up and was rudely told by the land lady " Hey are ordering anything this isn't a front room you know!" Upon which my friend did probnounce that she was very rude where this woman then decides to say " Well you know where you can go with that then" and anyway we did and went off the Duke of Wellington in Eaton Terrace and were served brilliantly even when they were very busy with the rugby being on. This was a master class in shere rudeness and awful service, there are many other great pubs in London - do not ever go there again

6 Feb 2012 08:54