The Grove Tavern, Surbiton

I recently visited my trusty local for one of their hearty Sunday Lunches. I walked into the pub with my dog (Which may I add is smaller than a cat and has previously been in thhis pub with me and my friends). I thought out of courtesy as I hadnt spoken to this particular 'Bar Man' to just make sure it was still ok.

I walked up to the bar and waited about 4 mins for the gentleman, ahem, I mean 'Man' to even acknolwedge me. As I got fed up of waiting as he was faffing around with a glass, I said excuse me and proceeded to ask if dogs were still allowed in. I hadnt got to the 3 rd word when I was rudley snapped at, he contineued to be rude to me in such an arrogant dismissive manner. I asked for his name, so I could notify the manager of the disgusting manner of his staff. I must say the manager was very understanding but my Sunday was ruined by a complete biggit call Mike Bolton.

I have since spoken to the Brewery who are looking in to this, I am not normally one to complain however, Mike was so rude to me I feel that no one else should have that level of servcie from a Bar Man. Afterall, they are there to deliver a service, not abuse.

20 Sep 2010 11:10