Mr Foley's Cask Ale House, Leeds

I have since had a chat with Dean Pugh the manager & owner of Mr Foley's, he has offered a complimentary meal and apologised for the actions of his staff. I just wanted to emphasis that a poor attitude to customers will drive customers away, I just hope that the relevant bar staff get a good telling of by Dean.

30 Apr 2008 13:47

Mr Foley's Cask Ale House, Leeds

I was recommended by quite a few employees from my office where I work, so I took their advice and decided to take some members of my team,
I ordered a Chicken Burger and beer battered chips and a Tuna sandwich (for a friend and I) I ordered this at 13:55,at 14:20 the Tuna sandwich come and at 14:25 someone asked if we ordered Chicken Skewers, I replied no, I ordered a Chicken Burger. 10 minutes later I went to the bar and asked if my Chicken burger was coming? the gentleman did initially show concern when I told him how long I was waiting for my food, he had a discussion with the two other employees behind the bar and explained to me that he would sort this out.

I waited another 10 minutes and went to the bar at 14:35, I approached the barman that said he would sort it out, he just looked at me in confusion, (did he think I would not
ask where my food order would be?) anyway I explained that I was due back at the office and have no time to wait any longer, I honestly don't believe he was going to offer
me a refund as I just stood there until I asked for my money back, he gave me �3.75 back, I questioned this and explained that I purchased a Chicken Burger, he started to
get confrontational and said I ordered Chicken Skewers, ( Not great customer service, could have at least explained himself and what happened) I replied that I had not
however he was handing over the money when I commented that three orders on my table had also been incorrect, he retracted the refund and said that they are not at
fault. (Sorry, but what kind of answer is that?) I did say that this was really poor service, waiting for 45mins on my lunch break and getting attitude from the bar staff is not the
kind of experience I would expect from anywhere, never mind a place that serves food and drink and one that seems to have good reviews on several leeds websites.
The conversation ended when the barman said that I know where to go in the future. (Nice!) I agreed and left with my colleagues.

I have obviously found this experience so frustrating that I am writting this e-mail, to be treated like the way no customer should be treated, I am surprised you have not
recieved many complaints about the attitude and lack of customer service towards your staff.

Needless to say I will post this e-mail to everyone in my company as a negaive experience in Mr Foley's, I do not mean for this to come across as a threat however the staff that is paid wages too have infuriated both me and my colleagues who intended to have a nice enjoyable lunch in you pub.

18 Apr 2008 15:12