The Black Cap, Camden

The Black Cap is a popular bar in a good location, well situated next to the tube. It is an establishment of two halves: the upper bar and the lower dance floor/club room. The upper bar offers very good value for money; esepcially on bar food. Good deals such as burger and a drink for less than �4. The quality of the food is usually satisfactory or better. What is missing from the bar is good quality customer service. Often bar staff are rude and come across as being unprofessional. They are often short-staffed and some customers feel uncomfortable with the 'judgemental' looks and comments made by a few; including senior bar staff.

The upper bar plays good music and there is an outdoor seating area which is popular and well used. The clientele ranges; most are gay men and women but this bar is also frequented by hetrosexual guests.

The downstairs disco/club room is much better. Staff work in 'club mode' and drinks are served more professionally. DJs play excellent music and the dance floor is popular. It's friendly, welcoming atmosphere twinned with high quality music, make the downstairs a good place to be.

I think the upper bar would be better, if more staff worked in busy periods and perhaps if senior management reviewed performance of key bar staff.

15 Aug 2009 18:28