The Hoop and Grapes, City Of London

Hi
With regards to your recent problems booking a function at The Hoop & Grapes please I can assure you that we are not in the practice of deliberately double - booking parties and then turning people away in Favour of Deloitte or indeed anyone else. We take numerous bookings for our function rooms every week and frequently turn away enquiries from Deloitte and other parties when the rooms are already booked.
It is standard practice that we take a deposit for bookings on busy days and therefore your friend should have had evidence that their booking was confirmed. It is possible that they had contacted the wrong Hoop & Grapes in error when making the booking or had spoken with a new member of staff who did not follow correct procedure.If you can provide the date of the event and the name of the member of staff spoken to i shall be a happy to investigate further.
Regards
Mike

13 Jun 2013 11:56