The Swan, Sherborne St John

We checked out the menu, and I was despatched to the bar to get the drinks and find out what the vegetarian roast of the day was. There wasn�t a long queue, and there were three people serving, but it took ages to get served anyway. The veggie roast was mushrooms and pasta, which seemed a bit odd, but at least it was nut free. I reported back, and my partner went to order.

When she came back it turned out we weren�t eating there after all. They�d stopped doing food for a while so the kitchen staff could have a rest - not only that, but the person in front of her in the queue had asked to see the manager as he wished to make a complaint. The manager - standing right alongside - told the barmaid �You deal with it. I don�t want to listen to complaints, even if I am the manager�.

So - slow service, they chuck in random food stops because the kitchen staff can�t keep up, the manager is rude to her staff in front of customers, and isn�t interested in complaints.

3 Oct 2011 16:00